Frequently Asked Questions
Delivery & Returns Questions
To Some of teh most common questions answered here
What types of portraits do you offer?
We specialize in transforming your pet's photos into beautiful studio portraits, character art, and stylish wall art that captures their unique personality.How do I submit my pet's photo?
Simply upload your favorite photo(s) of your pet through our website, When choosing the style of portrait you require, will see an upload photos button. To porevent delays on on turn around time, Please ensure these photos are clear and not pixelated or blurry and well-lit for the best results!
What is the turnaround time for my order?
Typically, you can expect your custom portrait to be ready within 1-2 weeks. We’ll keep you updated throughout the process!
Can I choose the size of my portrait?
Absolutely! We offer a variety of sizes to fit your space perfectly. You can select your preferred size during the ordering process.What if I'm not satisfied with my portrait?
Your happiness is our priority! If you're not completely satisfied, please reach out to us, and we’ll work to make it right.
Print & Artwork Questions
To Some of the most common questions answered here
Is my photo good enough for the portrait?
Please have a look at the Photo Guide first, if you are still not sure get in touch.
We check the photos uploaded with every order, if we need better ones we will email you to request more.
Photos that work best are taken in bright natural light, and at eye-level with your pet.
How do I submit my pet's photo?
Simply upload your favorite photo(s) of your pet through our website, Whilst choosing the style of portrait you require, you will see an upload photos button. To prevent delays with on turn around time, please ensure these photos are clear and not pixelated or blurry and well-lit for the best results!
Click here to see our photo guide
What is the turnaround time for my order?
Typically, you can expect your custom portrait to be ready within 1-2 weeks. We’ll keep you updated throughout the process!
Can I choose the size of my portrait?
Absolutely! We offer a variety of sizes to fit your space perfectly. You can select your preferred size during the ordering process.
Click here to see our sizing guides
Get in Touch
Have more questions? Feel free to reach out to us anytime. We're here to help you create the perfect tribute to your beloved pet!